Refund Policy for Engineered Overkill

Effective Date: [Insert Date]

At Engineered Overkill, we are committed to providing high-quality custom fabrication and lithium-ion upgrade services. We aim for complete customer satisfaction, and this Refund Policy outlines the conditions under which refunds, returns, or exchanges may be granted.

1. Custom Products and Services

Due to the personalized nature of our custom fabrication and lithium-ion upgrade services, refunds are generally not offered once production or work has begun. However, exceptions may apply under the following circumstances:

Defects or Errors: If a product or service has a manufacturing defect or a significant error caused by Engineered Overkill, we will repair, replace, or refund the affected product or service.Cancellations: Orders canceled prior to the commencement of work may be eligible for a full or partial refund, depending on the stage of the process.

2. Eligibility for Refunds

To be eligible for a refund, you must:

Submit a request within [X] days of receiving the product or service.Provide proof of purchase (e.g., receipt, order confirmation).Return the product in its original condition, if applicable, unless the product was defective upon delivery.

3. Non-Refundable Items

The following are non-refundable:

Custom or special-order items once production has started.Labor and installation fees.Shipping or delivery costs, unless the issue was caused by Engineered Overkill.

4. Refund Process

If your refund request is approved:

Refunds will be issued via the original payment method within [X] business days of approval.If the refund is for a returned product, it must be received and inspected before the refund is processed.

5. Exchanges

We offer exchanges for defective or damaged products. To initiate an exchange, please contact us within

[X] days

of receiving the item.

6. Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.For defective or incorrect items, we will provide a prepaid shipping label.

7. Contact Information

If you have questions about our Refund Policy or wish to initiate a refund or exchange, please contact us:

Engineered Overkill

Email: [email protected]

Phone: 720-506-9940

Address: 730 UMATILLA STREET, DENVER, CO 80402

8. Modifications to the Refund Policy

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for trusting Engineered Overkill. We value your business and are committed to resolving any issues promptly and professionally.